Nine Marketing Tasks You Shouldn’t Be Doing Anymore

For the marketer at a medium-sized company, the development of web-based apps has made some tasks obsolete. With some effort and startup costs, by 2009 you can stop:

Running your business without an intranet. A simple intranet can help you share files with remote staff, have discussions, host a wiki, and remain very secure. Open source website software Drupal is a perfect tool for this. Its user and group permissioning is particularly easy, and you can easily extend it into an “extranet” where your partners and commissioned sales reps get access to a portion of the site’s content.

Guessing at what your customers are saying in public. A few ideas: 1) Do a Google search for “better than [your-product-name-here]” or “similar to [name] — remember the quotes. There are a number of variations to this for tire-kicking customers; i.e. “also considered [name]” “looked at [name]“. 2) Yahoo Answers, especially if you cast your net to include competitor names. 3) an RSS feed of your keywords from Tweetscan. 4) an RSS feed of a Bloglines search. The signal-to-noise ratio of these channels can range from bad to good depending on your company name and sector, so it will probably require some tuning. And you’ll need someone to draw generalizations from the little data points. (Hello, summer intern!)

Paying to host webinars. For the medium-sized business that only does the occasional webinar and remote presentation, WebEx is a luxury. It’s a great service, but you can get the same effect with Zoho.

Asking someone else to change some text on your website. In 2001, websites were usually made on a PC and uploaded to the webserver. Dreamweaver was the norm, along with tools like FrontPage. Altering a page (e.g. adding news, updating a headshot) meant asking the IT guy or the web developer, who might have been offsite. Thus began the dance of request prioritization and email tag for reviewing the page. Now, there are sophisticated and near-free content management systems (CMS) that live on the webserver. To make a change, you log into the system through a web browser, and make the change yourself. The key is that you (and the other editors) can be permissioned to make only certain low-impact changes, and changes can be rolled back if you screw up. Good CMS’s include my current fave Drupal, Expression Engine, Joomla, and Movable Type.

Relying on a PR firm to monitor the news for you. A PR person still helps interpret news and coaches you through a response, but there’s no reason to lean on them as the source of breaking news about you and your company. For media monitoring, Google Alerts and Factiva ($) will get you 90% covered.

Paying lots for development of embeddable website widgets. Seen all over Facebook, widgets might make sense for your marketing. If your widget audience is in the tenthousands, then it probably makes sense to get professional agency work. But if you’re just running an experiment, DIY widgetmaker Sprout is worth a go.

Wondering which half of your advertising works. I’m looking at you, Ogilvy. There are a bunch of ways to reduce that “wondering” to a third or a quarter. Namely: Landing pages, conversion tools for PPC ads, custom URL’s for print ads and DM campaigns, and the filtering tools in web analytics. Integrating lead management tools like Eloqua and Salesforce helps you track conversions.

Speculating on how people get to your site. Knowing where your web visitors is not a new development, but it’s worth mentioning here for the smaller companies whose website statistics are accessible only through their webmaster or web developer. The point is that you can have online, free access to reports that show you the following: 1) which other sites are linking to you and how many people are coming from them; 2) what locations your visitors are coming from; 3) which ads they clicked; and 3) what search keywords your visitors used. Google Analytics is the best free tool out now, but there is a new free package called Piwik that bears watching. With GA, You can add fiters and goals to track these people through to conversion.

Paying for shopping cart software. I admit that the integration and setup of a cart will cost you much more than the cart itself. The bigger point is that quality of free ecommerce software is a lot better now than it was several years ago, and better-supported by a developer/user community. Old and confusing: OSCommerce, ZenCart. New hotness: Magento. Our pals at Avenue Verve, who are our preferred developers of ecommerce sites, swear by Magento.

Business Blogging – Five reasons why it might work for you

Let’s define a business blog just as a regular stream of commentary on a topic. Here’s how it can work:

Engages and builds trust with customers and prospects.

Your prospects are looking for a solution from someone that understands their problems. Show your customers how much you know about their business challenge, and they’ll believe your product addresses those needs… especially if you don’t overtly mention your product. You can also shape the issues faced by buyers of your products. If done honestly, that can directly benefit your sales effort.

Establishes thought leadership in your industry.

If you’re an expert in your field, a blog gives you an effective channel to put your knowledge on display. Blog content is inherently more sharable than a white paper, and more timely besides. HealthpointCapital, a private equity firm, is a notable model for a firm that used a blog to dramatically expand the reach of its research output.

Helps keep your website dynamic.

We all know the the main function of most websites is to develop and qualify leads, and that drives the main content and structure. However, a blog addresses two nonstandard types of user visits. First, buyers will occasionally visit your site and want to know what’s new. Second, your painstakingly written “regular” website content may not address all problems faced by prospects. A blog engages visitors in these two situations and nudges them along the selling cycle.

Lifts your website up the search engine rankings.

Google smiles upon sites with regularly updated content. That means higher rankings on the search results page, and more traffic for your site.

Complements your email and offline efforts.

This is multichannel marcom. For example: Interview a customer, and put it on your blog. Formalize the interview into a PDF case study, which your field sales team can use. Turn the material into a “customer win” press release. Excerpt the interview for your email newsletter to customers. Blogs fit nicely into any marketing campaign.

Does so by not costing too much. Blog software is cheap, and they can fit into your website without too much effort. That said, the commitment to keeping a business blog is steady and does claim a fair amount of time from your marketing staff. (Or, you can outsource it.)